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We were given a card for free downloads. My 14 year old got online and asked me for my credit card numbers as they were required in order to even view the music available. She was told NOT to download anything without me looking at it first. She decided she did not care to download anything, even for free, and we thought that was the end of it. She stuck with iTunes. That was in April 2009. Because I am the only one who uses my credit card and I pay off the balance every month, I never noticed the 11.99 charge every month as I do not look at the itemized part of the bill (since I am the only one making charge purchases). Now, February 28, 2011, I see the charge and look back at my statements that I have kept for the past year and see that since April 2009, I have been charged 11.99!!! Never once was a song downloaded. Because my 14 year old put in HER email address, (and then soon after changed her email address) she did not see any notices coming to that address. Apparently somewhere in the fine print it said that unless the account was canceled within so many days, the charge card number supplied would automatically be billed. So now, nearly $300 later, with no songs ever purchased, I learn this and call and question how this could be. No sympathy, no empathy, nothing. I am stuck with the charges and you better believe I CANCELED the account. Some may view me at fault for not looking at my bill, but really, as a single mom and the only one using the card, why would I? My mistake for making the assumption some company would not find a way to manipulate a system where even a 14 year old is duped. A lesson learned.
In summary, I would not recommend eMusic to a friend.
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